Shipping & Returns Policy

Shipping and Return Policy for Cost Little Inc.

1. Introduction This Shipping and Return Policy applies to all purchases made through the online marketplace operated by Cost Little Inc, specializing in the sale of secondhand and liquidated goods. By placing an order on our website, you agree to the terms outlined below.

2. Shipping Policy

• Processing Time: All orders require up to 2 business days for handling and processing before shipment.
• Delivery Time: After processing, items will be shipped with an expected delivery time of 3 to 5 Business Days for most parts of Canada. Atlantic Canada could take 4-9  Business Days: Newfoundland and Labrador, Nova Scotia and Prince Edward Island. Northern Canada: Yukon, Northwest Territories and Nunavut may take 7-10 Business Days. The exact delivery time may vary based on the carrier(Canada Post) and the destination.  
• Shipping Costs: Shipping costs vary depending on the size, weight, and destination of the items. The cost will be calculated and displayed at the checkout before you complete your purchase.

3. Return Policy

• Eligibility for Returns: Returns are accepted only if the product does not match its description on our website. If an item is not as described, the buyer is eligible to return the item within 30 days of receipt.
• Non-Returnable Items: If the buyer changes their mind about a purchase, returns will not be accepted. All sales are final unless the product description is proven to be inaccurate.
• Return Process:
  • Notification: To initiate a return, the buyer must contact our customer service team within 30 days of receiving the item, providing a detailed explanation of the discrepancy in the product description along with photographic evidence.
  • Approval: Returns are subject to verification and approval. Once a return is approved, the buyer will receive instructions on how to proceed.
  • Shipping Returns: The buyer is responsible for the cost of shipping the item back to the seller. The item must be returned in the same condition in which it was received.
  • Refunds: Once the return is received and inspected, we will notify the buyer about the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the buyer’s original method of payment within a certain amount of days.

4. General Conditions

• Item Condition: All items are sold in the condition they are listed on our website. Buyers are encouraged to thoroughly review item descriptions and photos before making a purchase.
• Dispute Resolution: Any disputes related to the Shipping and Return Policy should be directed to our customer service team for resolution.

5. Modifications to the Shipping and Return Policy Cost Little Inc. reserves the right to modify this Shipping and Return Policy at any time. All changes will be posted on our website and will be effective immediately upon posting.

Thank you for shopping at Cost Little Inc. For any further questions or concerns about our Shipping and Return Policy, please contact our customer service team: info@costlittle.ca